What should I do if my identity verification fails?
If your verification fails, it usually means your photos or documents are unclear, expired, or could not be matched to your selfie. You can restart the process at any time by uploading a clearer photo of your ID or by using a different valid government-issued document. Make sure the entire document is visible with no glare and that your selfie is taken in good lighting.
Once resubmitted, your verification will be reviewed again. If the process continues to fail, please contact our support team.