Help Center
Popular FAQ's:
21
Payments
- How do I make a deposit?
- Can I change my method of deposit?
- Can I use multiple payment methods on my account?
- How will the charge appear on my card/PayPal/Venmo statement?
- How do I request a withdrawal?
- How long does it take for me to get my withdrawal?
Account
- How do I register?
- Can I register more than one account?
- I no longer use the phone number I registered with. How can I log in?
- How do I log into my account?
- How do I change my nickname and avatar?
- Where can I see my achievements?
Gameplay
- Why has On Fire gone before the timer ran out?
- How long does On Fire last?
- What is On Fire?
- What is the 1vs1 Arena?
- How to play 21 Cash?
- Am I playing against opponents with the same skill level as myself?
General
- Why is there a Facebook icon next to some of my friends?
- Is 21 Cash legal?
- Do I need to pay to play?
- Who is eligible to compete in Cash Tournaments?
- Is my area supported?
- How do I turn on push notifications?
Offers
Cards
- What are seasonal cards?
- How can I get seasonal cards?
- What are the ‘Rarity Levels’ of the seasonal cards?
- Where can I see my collected seasonal cards?
- Why should I collect seasonal cards?
- What are my chances of winning a card pack from playing a tournament?
Clubs
- What is the Clubs feature?
- How do I create a Club?
- How do I join a Club?
- Why is the Clubs feature locked for me?
- What are the different Club settings?
- Who is the Leader of the Club?
Towns
- What is Towns?
- How can I build my Town?
- How to earn Gold Nuggets?
- How do I complete a Town?
- Why do some tiles look like a construction site?
- Where can I find my Town?